New Destiny Moving Services Llc

I signed a contract with AmeriSafe who then contracted New Destiny Moving Services DBA Cross Country Movers. The customer service from New Destiny was terrible. The woman Sherri in the office was rude and condescending! My total amount due was almost $2,000 more than my estimate. I was never emailed the details for the increase after asking three times. They could not give me a drop off date for almost a week. I was told they were in the “planning process” and that I would get a call a few days before the drop off was made. I ended up receiving a text message from the truck driver on a Sunday night at 9:15 pm telling me they would be delivering my things the next Tuesday first thing in the morning. I had specifically told them ahead of time I needed a few days notice as I would be driving

Zero stars. That this company can damage well-packed items in their care and then refuse to honor any insurance claim is criminal. New Destiny/Cross Country Long Distance Movers has done nothing but give the runaround and since destroying many irreplaceable heirlooms, electronics, and furniture. Anyone considering their services should be warned. There is no accountability or concern for customers.

This company is the beyond terrible. First of all we never contacted them and we were given this company by Eagle movers! We paid so much money for an end to end job. Our stuff never came for over a month. We asked to reroute to the same place where they picked up from. It was supposed to go from Ohio to Oregon. The stuff was sitting in a New Jersey place. The driver dropped off after 5 days and disappeared. Never fixed anything. Of course he tried to fix a dining table and drilled the table top with missing parts. We lost so many stuff. Most glassware were in pieces. Approved Insurance claim was $150!!!!!!! We are going to file a case!

DO NOT USE THIS COMPANY! They also go by Cross Country Long Distance Movers or just Cross Country Movers. There we're a myriad of problems with no communication. They kept our stuff for over a month and when we did receive it things were broken and we are missing items. We also received things that weren't ours and when we mentioned they just left it in our lawn (if someone is missing a plastic plant and stand, sorry). They told us they would be here at noon and didn't show up until 730pm without any communication. When I called I was hung up on. They lied to us about where they were (we had a tracker with our stuff). After being over 7 hours late with no communication they we're shocked when my husband showed up at their location indicated by our tracker, walked up to their truck and aske

Cross Country Long Distance Movers (a/k/a New Destiny Moving Services LLC) picked up our household items end of June and it is now 41 DAYS LATER, and we still DON'T HAVE A DELIVERY DATE. The mover wrote on the contract "6/26/21" for "1st date available for delivery." We call this company several times a week to mostly get voicemail and no return call, or a live person who tells us there is a delay due to shortage of trucks and drivers, and has to contact the dispatcher for delivery date and will call us back, which they never do. For the past two weeks we have been told "your household items are loaded on a truck and will be delivered on Sunday or Monday," but still no delivery of our household items. It should have been a red flag when someone from the moving company texted us without us