New York Plumbing, Heating & Cooling Corp.

Worst customer service in the plumbing business. Contacted them regarding a boiler issue and the secretary that answered the phone was short and didn't allow me to finish what I was saying before she hung up on me. I called back and she made an excuse that she was on 3 other calls and that they were not available for appointments in the next 2 weeks. Take my advice, don't waste your time calling them. Such a big company, with all these pics posted of their vans, equipment and front of the business but they can't handle call volume or customers.

Al the mechanic is unprofessional, rude, and lacks customer service skills. He is not an accurate representation of the company.

Horrible. Do not use. First, called a couple hours before appointment to say they were not going to make it. Then after I complained he finally showed up but it was not a plumber that could actually do any work. Just a supervisor that gave me the runaround on confusing/suspicious pricing. My drain was WORSE after he left and not fixed.

People please don’t allow the “plumber at $200., and “helper at $125. Per hour” from this company! They are deceptive, charge for more hours than actuality! Just beware!

Horribly unprofessional and rude. Left before job was even started. Would not recommend to my worst enemy. Van was non commercial. Scammers.