Norris Electric Inc.

I had several estimates and did research while also listening to sales staffs of multiple companies. Norris Electric stood above all others. First they are a Generac Authorized Dealer allowing them to offer extended warranties, emergent and routine maintenance, and remote monitoring of our generator. Ron the owner, Marsha and the rest of his staff have all been professional. We rest better knowing we have a stand-by generator and that they were the company we went with

The service was good and the technician was very nice. The reason for the low rating is due to the fact that we had to pay for the estimate and the repair. It was not clear to us that we would have to pay for the estimate and when we inquired about this they cited that "everyone charges for estimates" which is absolutely untrue. So, plan to pay "extra" when you pay for their service.

Jeremy just did service on our Generac. Very polite friendly and knowledgeable. He walked me through the condition of our unit and answered any questions I had completely. Highly recommend Norris Electric for both installation and maintenance!

Absolute 0. I watched their tech brake a piece in my generator electrical panel and they never came out to fix it. I called again and rude Marsha said the tech didn't break it add they won't be coming out. My generator hasn't worked since they were out here and over charged me for things they didn't do. Make sure you get a written work order before they leave your house or the bill they send weeks later will be inflated.

Thank you for your response. I agree that one bad salesman shouldn't represent your entire company. I see that Gary recently had another bad review from a customer. It's a shame that he is the face of your customer service. I'm sure your other employees are more helpful and knowledgeable than he was. "Old school" shouldn't mean making errors and forgetting to even get a customer's information while doing an estimate walk-through. That's being unprofessional and unqualified. A representative came out to my house for an estimate and forgot to even ask about my home's energy requirements. He calls back to actually ask me the required questions and I tried to tell him that we didn't need to power everything in our house and he cut me off. Wouldn't even listen to me. He then sent me quotes for