North American Chimney

Absolutely terrible experience with this company — completely unprofessional, rude, and a total scam. I paid $1,200 for a chimney cleaning and repointing, and the work cracked in less than a week. The job was sloppy, uneven, and poorly done, showing no attention to detail. To make matters worse, one of the workers even quoted us for an additional $5800 job that was illegal, practically impossible, and not planning to pull a permit. When I spoke with the owner, Dave, he cussed me out instead of taking responsibility. His office staff, Larry and Maureen, have ignored my messages for over a week and even tried to excuse his behavior by blaming their “delinquent custodian.” This company clearly has no professionalism, accountability, or integrity.

What a rip off company. Charged me 200 for a 5 min job. On top of it didn’t clean it well. Came with a vacuum and that’s it. Didn’t even look at ash dump. Upon asking about it the guy says we don’t do that and that we have to pay 350 for that kind of service. So basically I had to pay 200 for a 5 min job and an extra 150 for another 2 min job. Beware of this company

Worst $280 I have ever spent. The guy who called to arrange the cleaning said I would get a chimney inspection along with an inspection of my pellet stove and a cleaning of the flu for the stove and furnace. No inspection provided for the chimney, and when they arrived they were not aware I had a pellet stove and expected to simply clean a fireplace. No inspection of the pellet stove unit or cleaning of the unit was done. They didnt even open it and vaccuum. Save your money, this company doesnt do anything a home owner cant do on their own in 20 minutes.

I had my chimney flue installed today. I want to take this time to say thanks to. Steven and Felix for a wonderful professional job. They have done to cleaning all of the debris to cleaning the chimney and filling me in on the details to keeping my chimney serviced once an year, including the detail on the life time warranty that comes with it. Again thank you!

This was not my first time dealing North American Chimney. A few years back I received a call that they were in the area and could come out and inspect and clean my chimney. I would not normally use a company that I did not know and that I did not solicit. However, I had found it increasingly difficult to have work done because of how high and steep the roof was, so I took the chance. Of the four flues the only one that really gets used is for the boiler. I was in the basement when he opened the boiler exhaust pipe and we were both surprised by how much of the deteriorated flue tiles and mortar was there. It was obvious I needed a liner, which I was warned about when I had a new boiler installed. He had a liner big enough in the truck that was for another customer that he could replace. So