North American Van Lines

My initial impression of North America Van Lines was very favorable. The staff at A-1 Freeman (in El Paso, TX) were also very responsive to my questions. I got quotes from 3 different moving companies; and NAVL’s quote was in the middle. In my case, NAVL’s quote was about $1,200 more than the lowest quote I got. Even so, their price quote guaranteed, guaranteed pickup date, and replacement value insurance coverage, weren't things their lower-priced competitor included. The driver and moving crew showed up on time and appeared to do an excellent job. They put runner mats on my floor (so as not to dirty it). They also wrapped my furniture in moving blankets to prevent damage. On the surface, the care they put into protecting both my house and my furniture seemed exceptional. Th

The most miserable experience. Our stuff was packed out June 10th for our military move from El Paso to Kansas City. They said they would deliver June 14–18th. The 18th came and went with NO communication until we called them— unacceptable first of all. They said they didn’t have a driver to take our stuff. WHY WOULD YOU SCHEDULE IT THEN. The customer support lady told us that “this just happens sometimes and we can’t tell ours drivers when to drive”. I’m sorry but a LATE delivery should take priority. It should be taken priority no matter what when you’re being paid THOUSANDS of dollars to deliver someone’s livelihood— you figure it out as a business. In a TIMELY manner. They said someone was scheduled for July 1st to pick up. Guess what— AGAIN no driver. We are now “scheduled” July 7th

I moved from Texas to Ohio and used American Van Lines. Their services were great. Ron, the driver was exceptional.

We had a wonderful experience with NA Van Lines out of El Paso. Communication was great and everything arrived as expected. All the people were courteous and professional. We would choose them again if the need should arise.

We had the Puma crew from Tucson. This crew got the van unloaded quickly, however, the rushed getting things into the house and damaged an inside door molding and hinge on a bed footing. Also a shop vac wheel is missing and a wheel on a sewing cabinet was broken. I understand things happen and would have no problem using the Beltmann group movers again.