Northwest Exterminating - Augusta

New Owner Stay Away! Don’t let all the good reviews fool you, the average score is high because it contains good reviews from Hargrove, before they were bought by Northwest. I used Hargrove for pest control and my termite bond for 13 years. The employees and service were great. A couple of years ago they were acquired by Northwest. Northwest had no problem accepting the annual renewal fee for my termite bond. Then it came time to sell my house and they refused to issue a termite letter guaranteeing the house free of termites. Even though they said the house was clear, they have a corporate policy that they don’t issue termite letters for homes with wood siding. Note that they never informed me of this. I had called when my house went up for sale giving a heads up that I would need a term

I highly recommend this company especially because of Mr.D'vaureo's professionalism and help. His customer service and patience in educating me on the inspection was superb. I was very pleased and will be rec'd this company and HIM specifically to my neighbors so we can all protect our homes.

After dealing with another company for over 2 months with an insurance claim for our crawlspace, Northwest Exterminating came in and saved the day! They were able to get more done in one day than the other company got done in 2 months. The crawlspace looks great, and it was nice to have a company that we could trust, thanks to Steven’s professionalism and constant communication throughout the process! If you need a crawlspace encapsulated, give Northwest Exterminating a call and ask for Steven!

I hired Hargrove after doing research on quality companies in the area. After dealing with the other companies customer service I knew that Hargrove was going to be it. Their overall customer service is great! Polite, responsive, and upbeat tone really makes a difference. The professional who visited our property to do a thorough preventative extermination was knowledgeable and really took his time to get into all crawl spaces and corners.

The staff is quick to answer my questions. They are very friendly and knowledgeable. Along with their exceptional service, they have also provided tips that me and my family can do to help in keeping pests away. Hargrove is a very professional and honest company, and their prices very reasonable. I also like how they email me my invoice with all the information on the services they provided for that day. It makes it easier to pull up the information later if I need to.