Norwall PowerSystems

It is quite simple, when I call multiple times to have you verify stock of an item, and you say that it is in stock, please make sure that you are not wrong! The only thing you have effectively helped me with is wasting my time! I wish I would have paid more attention to the reviews before placing my order. If only there was a 0 star option!

First off, Austin (I think that was his name) absolutely rocks! I needed a new fuel pump and filter and bam!!! They had it in stock. Pricey little bugger but it genuine Cummins. My second visit I wasn't so fortunate and was only able to get the oil filter. Needed two spark plugs, two rocker cover gaskets to complete my initial needs. I'll try again next week with Austin.

Norwall Power Systems has terrible customer service. Read all their 1-star reviews. They posted a lead time on their website for Champion portable generators. The maximum was 8 weeks. I called 12 weeks after my order because I didn't receive any communication from them. I talked to a customer service rep and suggested that they change the lead time on their website because the manufacturer can't meet it. She yelled at me and said they cannot do that. I asked to speak to a manager because she wasn't listening to my suggestion. The manager jumped on the line, and she was even worse. She said I was one of 'thousands' of complaints, and they won't listen to me otherwise the manufacturer will drop them as a retailer. She was also yelling over me as I was talking. I could tell she was having a b

The generator works great, the only problem is getting the code from Kohler to enable the auto start. No installation manual, qr code kept sending me to the household fixtures registration. Received the right site still waiting for the code. Still the best option out there for an off grid generator to backup my solar power. Good clean power, no varience in hertz does not make my digital clocks add time while it's running. My last Kohler generator ran for close to 4,000 hrs. a non servicable bearing siezed damaging the rotor, too expensive to repair.

If you do not answer "YES" to terms and you hit pay button you lock up. You shout get an error that field was not checked.