Orkin

I original had Orkin come out to spray for centipedes, then for termite prevention, then for mice in my attic. Everyone from people who answered the phones, to the exterminator, then to the exclusion team for mice have been so friendly and polite. The guys from the exclusion team who got rid of the mice and put new insulation down were awesome. They were professional and polite. They respected me and my property. They made sure to protect my property and did an awesome job cleaning up after they were finished. They answered all my questions and went out of their way to help me. I cannot say enough nice things about them. I most definitely highly recommend Orkin. The people I dealt with were from the Bensalem office. Awesome job everyone, and thank you again!!

Terrible customer service. Shows up whenever and doesn’t notify you. Put my animal in harms way. When asked for the manager or email address of the manager they would not let me speak to them. They tried to charge my card as well without authorization even after I canceled. When I called to address this, the office person was rude. Said I owed them money. I let her know that wasn’t clearly stated to me when I canceled. She said they did try to offer me a service and I declined. I said yes of course I declined if I want to cancel but if you’re saying I owe money when I didn’t get service. I am not paying until I receive full service. Would not transfer me to a manager or give me a number to call. Just awful and a money grab. You can buy the products yourself and place them. Don’t waste your

Worse office to deal with (Bensalem, PA). We signed up for service in July 2025 and due to rain tgwy copied not do outside. They never came to complete outside. 2.5 months later they scheduled for quaterly service which we never called to schedule. They claimed they came to complete our service and charged us almost $200 and when I called the lady at the office lied ok multiple occasions to tell me they did come and complete it. When I confronted her lies to tell her our house is fenced and fence was locked and no one came to knock how did they complete that service. She then told me they had to do what was available which was only our front front porch meanwhile we have spider web all over our front porch and left them there on purpose to see how far they will carry their lies. She refuse

I was truly excited about my service when I booked my appointment due to the experience that my sister received with Orkin and I Went in, hoping for the same experience. Well, that was truly not the case. Although my technician seemed very knowledgeable and was truly kind. It seems as though he was rushing. He didn’t take his time and check for holes like he said he would. He sprayed a few areas in my home. When he told me that he was almost finished, he just had to put down the bait boxes down. I asked him was he planning on doing the basement and I was told if you would like me too. I was a little confused because I thought there was already a part of the services for them to do the basement as well. When he put down the boxes, he never put the bait in the actual boxes and a whole bag of

At first i was a little disappointed in the service I received from the orkin employee. I had expectations that the dead and live ladybugs would be removed from my home during the service visit. The employee stared at me and kept on spraying without an answer when i asked if he could help remove them. I was left with live bugs crawling in my home. I called back to explain everything and was referred for Patrick C. to be sent out as he was more experienced per the operator on the phone. He arrived the next day. I showed him how the previous guy sprayed the home and unfortunately was told it was the wrong way and not done correctly. Patrick was very thorough opened all the windows and sprayed every corner in and outside the home, along with other areas as needed. He even went the extra mile