Orkin

My experience with this company has been extremely disappointing from start to finish. The level of inconsistency and lack of communication has made it impossible to trust their service. Misleading technician information: The company sends an email with a photo of the technician who is supposed to arrive, yet the person who showed up was not the same individual. This immediately raised concerns about professionalism and transparency. And he broke the door to my attic. Outdated and inaccurate reporting: The technician failed to update my account properly and continued sending outdated reports. One report claimed that vegetation around my home was overgrown, even though it had been professionally cut down over a year ago. For the past two weeks, I’ve been given nothing but empty promises w

Kyle gave me a courtesy call saying he was running early on his calls and asked if he could stop sooner. Always like early vs late. He was here and asking questions about our concerns. He immediately went to work tackling our issue and provided feedback for our next follow up. Very professional! Never got this from the other company i had to let go for missing 3 visits in a row.

Initial inspection was quick and easy yet thorough. Tyrese was very professional, listened intently to all of our concerns and was able to find entry points we had no idea we had in the first place. Thank you.

I would appreciate the agent arriving at my home at the designated time and not showing up 1 to 3 hours early. The next time the agent arrives more than 1 to 3 hours early, I will not answer the door, and he will be forced to wait or schedule another appointment. This will be my practice going forward, and I don't wish to be awaken from my sleep with a phone call if he is 30 to a hour early for the phone. I am only allowing no more than 10 minutes early arrival time. He must wait if he is early and not disturb my household. We are handicap individuals and we refuse to scramble and hurry to come down the steps because he has chosen to be more than an hour early knocking at my door. It needs to stop at once!! Thanks

I met Brian, my Orkin technician, for the very first time. He was very professional, listened to all of my concerns, and was extremely accommodating in addressing them. I truly appreciate his excellent service and look forward to continuing my Orkin service with him.