Overhead Door Company of Charlotte

--- Title: Price Gouging Alert! IMO I had an extremely disappointing experience with Overhead Door Garage Company. They quoted me over $1,000 for a repair that I researched thoroughly, and found should only cost between $400 and $600. It was astounding that they thought I would accept such an outrageous price. To add insult to injury, the technician suggested that he could call his boss to potentially get me a better deal, which clearly indicates that he knew he was overcharging. They also charged me to even come out and diagnose the problem, which is appalling as well. He was trying to "fast talk" me and I knew it and of course, I didn't blink. That whole interaction reaked of price gouging, and I suspect they may do this to many customers. It felt as if they were banking on the assum

They installed the original garage 50 years ago on our house . The few times I have had trouble over the years they have come out and repaired it. I’m sure they’ve probably changed owners over the years but the guys who come out and do the work or fantastic they’re fast and they’re very professional and nice. My only problem this time was I used their online booking service because it broke a spring on Sunday. they allowed me to book an appointment for Monday afternoon. Sent me a confirmation email and then never showed up !! but after calling the company that evening they rescheduled me for Wednesday. I would not recommend you using their web site to book an appointment because it’s unreliable but once you get passed that, they’re great

Luis Is an absolute pleasure to deal with. Within a matter of minutes Luis was able to diagnose and correct the issue with the motor on our Overhead Door. (The motor had power, but would not start) Luis reprogramed the system and also did an overall inspection and lubrication of The entire door. I expect to seldom need service on my Overhead Door. But if I do, I will definitely request Luis to do the job. Thank you Luis, you made my day.

Excellent outfit - I’ll be saving their info and recommending them! I called about replacing springs and Cassie gave me clear pricing and info about what to expect. I knew what I wanted and scheduled a service call. Chad arrived (early) the next day and I showed him my issue. He checked things out and went to work. Less than 1.5 hours later he was done and things were running as smooth as silk. Springs changed, door lubed & adjusted, and the fair price I had heard the day before. He commented on some of the things that go on - upselling, warranty ‘levels’ for springs, and scare tactics. Said they get a lot of work after the competition has made a visit. Only 4 years here so I’m building my list of contractors & service folks. These guys are on my go-to list!

The technician was as a really nice person. He explained the problem, worked efficiently. The cost was very reasonable. Couldn’t have been more pleased. And I didn’t have to wait two weeks to get on the schedule. They worked me in the next day!