Overhead Door Company of Tolland County

Scheduled a Fall garage door maintenance to make sure the door was operating good for the winter months. The only issue I had was the door was noisy when opening for the 1st time. The technician arrived on schedule and explained that the seal on the bottom of the door will stick to the concrete and can be noisy. He made a note to for his office to replace this seal at some point in the maintenance schedule. He also gave a verbal quote for this part which is helpful. He proceeded to check the motor for code errors, hinges and rollers too. He applied oil where required. Total job took approximately 20 to 25 minutes. Technician was knowledgeable and professional.

In the day and age of companies just trying to make a buck, it is great to have a company/ contractor with certainly all the skill and professionalism to get the job done timely and at a fair cost. Overhead door of Norwich not only did that but there customer service went above and beyond. My garage door had a mechanical problem. Upon the technician reviewing the situation realized something was not quite right. He reviewed past work with there main office and came to the conclusion that a mistake was made in the repair quite a bit of time ago. They were concerned that the job be done correctly and that I was happy. They cared about the customer not just the dollar. Like the way it used to be in the past. I will call them again in the future and would gladly refer them to others.

We had an awning installed. The salesman was knowledgeable and on time. Workers were clean and thorough in their work. When weather caused a need to change the install date, I was called the day before. The only drawback was the wait time on manufacturing and that's not the company's fault.

The technician was somewhat delayed in arriving, but was very professional and efficient in his service. His servicing of the door mechanism reduced the noise from the door significantly. He also gave us advise on getting a new motor and offered to write a letter for our association to cover the cost of it. Much appreciated!

Very helpful, knowledgeable and friendly from the office to the field tech..! Installation was fast, but very thoroughly done and the installer took his time showing me every detail from the rails to the motors, then helped with the programming as well...