Oxford Heating & Air Inc

This company is listed as a vendor with American Home Shield home warranty company. Technician Jared came and broke a part on my A/C causing all of the remaining coolant to leak out and evaporate. Instead of having integrity and owning the mistake, he instead reported to the warranty company that my unit had a pre-existing problem and falsely accused my son by saying that my son told him that “we have had to continuously add Freon to the system and we are just tired of doing this all the time”. He left no paperwork and left my home in a hurry. As you know, when the warranty company receives a “pre-existing” report from a techician, then the warranty will not fix the issue. I had to come out of pocket to pay for repairs of over $700 because by this time I had no air for seven days in 90 de

HORRIFIC!!! I wish I could give this horrible company less than one star. I have been without AC for 6 weeks now. I had to move out of my home. The first visit was freon was installed which cost way too much money and lasted 24 hours. The second visit was nothing but a diagnostic visit that I needed evaporator coils. Two and half weeks later the parts arrive and get installed. Less than 24 hours later when still no cooling , I give them a call and they no longer service my area. A negotiation is reached between AHS and them that they will return to check the install. They are a no show. They claim the service request is cancelled even though I can see it on my account. AHS calls and they agree to come out. I call 12 times. They don't answer my calls. My husband calls and magic

The only reason I'm making this review a couple of months after the work was done is because the effects of shoddy labor became apparent last week, the day we tried to turn on our AC . Now I see why this company has such bad reviews but guess we had to figure it out on our own. When turning on the AC, it did not work and another company had to come out to service it. They mentioned Oxford Heating & Air was responsible for not putting the wires back together (not even color coding them correctly causing 2x the labor) correctly was at fault. We should have known something else would was come up because the water heater didn't come on the day after they were here(they also forgot to turn it back on). This is just one example of sloppy work which gives the service industry in this arena a rea

Long story short! Purchased a home; 3 months later there's an A/C issue, the A/C unit kept freezing. The home owners warranty contacts Oxford heating & air for service. They arrive and said there was an issue with the coil. $75 service call and then another $565 charge. They stated they would come back to check the unit because due to the weather they couldn't. I arrived home last night to a completely hot house with 2 dogs inside! We contact the warranty company today; and they said Oxford heating and air will not come out they don't service my area. Really! I will take this to whatever extreme deemed necessary. You didn't fulfill the obligation to ensure the unit was working and now after you have the consumers money you don't service this area. You are no different than any other c

ABSOLUTELY ABHORRENT SERVICE! No one in their right mind should ever choose to do business with this company. However, the only reason that I can fathom they are still in business is that they are contracted to do work for American Home Shield Warranty. If you are reading this review and not using AHS, under no circumstances should you call these people. They are incompetent, rude, & nonchalant with your concerns. If you are with American Home Shield or any other warranty service that uses Oxford Heating and Air, tell them to use another contractor other than this poor excuse for a company. This is without a doubt the worst customer service experience I have ever had. If you decide to not take my advice and use them anyway, then you better have a back up plan or second opinion come out.