Pacific Appliance Group

As a property manager, I purchase a high volume of appliances. We used to rely on a big box store, but Pacific Appliance’s pricing is so competitive that I’ve switched nearly all of my purchases to them. Scot is fantastic to work with. He responds quickly — even on weekends — and usually sends options within the hour. Having a dedicated rep I can text who handles everything efficiently is invaluable. Their in-stock inventory is excellent, which matters in Hawaii. I don’t have to wait weeks for a range or refrigerator to ship across the ocean. Delivery is smooth and well-organized. I receive a small (usually two-hour) delivery window, real-time tracking throughout the day, and a 30-minute heads-up before arrival so I can coordinate maintenance. Even when challenges come up, their delive

Lance and his team at Pacific appliance group provided great customer service from the first phone call to our purchase and installation of a brand new washer dryer. Highly knowledgeable, very professional and competitively priced. I would use them any day versus a big box brand that leaves you with nowhere to go if something goes wrong. Thank you Lance and David the installer!! eric

The installation was quick and efficient. The repairmen were very courteous and quick and demonstrated the washer by running a short wash and making sure I understood the set up- including one setting that needs investigating the manual for using. I recommend the service. From original contact to finished product there was only satisfaction. I recommend them.

The delivery app gives a very detailed timeline for planning the arrival of the appliance. If you live in a condo, this is important when trying to coordinate the elevator usage. The team of delivery experts are very courteous and have a lot of experience which shows in how efficiently they installed the new appliance. I look forward to working with this team again.

Our refrigerator broke, so we rushed to the "big box" stores - not knowing that PAG existed. We got our fridge, "delivery & haul away" - but with a scratch on our wood floor. Poor INSTALL. Searching the web - found PAG. Warm greeting from Reba, who helped us find the perfect PET PRO washer/dryer! After meticulously comparing other stores and the prior bad experience - We're happy to have selected PAG! Arvin & Kaison did a fabulous job of surveying the area and confirming each step of the install. Their confidence and expertise with the install was outstanding. They worked tirelessly as a TEAM and insured that no damage occurred! Amazing how Arvin could prep the new appliance, while Kaison removed the old/then return to assist with the setup. "delivery, INSTALL, haul away" - the wa