Paquette Plumbing

Worst experience we have ever had. I would look any where else for a plumber unless you like being overcharged. Where to begin, we had them install 2 hot water heaters and complete some boiler work. Very unprofessional. They spent the majority of time on their phones watching you tube videos and making phone calls. Took 2 days to do a one day job. Their own tech told me it should have been a one day job when he came back out to verify valves at our request. Luckily I had someone else take a look. One of the valves they left closed would have caused the boiler to run dry and ruin it. Of course they wouldn’t care since it would be more work and money for them. We had a bunch more jobs we wanted done but now will take our business elsewhere. Fast forward to winter time when the boiler was tu

Paquette plumbing installed two heating/hot water wall units, and both units had problems with the venting of the exhaust pipes. Met with Nick the owner of the company, and he acknowledged the faulty installations, and said they could be corrected. However, after three additional phone calls to the office and an email, no one ever call back or reply to my email. According to the installation manual, the exhaust pipe needs 24 inches of clearance below the soffit for hot air to escape, or through the roof. Paquette vented the exhaust pipe right at the soffit, and it caused hot air to drift back into the attic, and hot air condensing into water/ice during cold days. Also, this exhaust pipe supposed to pitch slightly upward for the air to escape and drain the condensed water into the pump l

I had a plumbing and heating emergency. I called Paquette Plumbing and they immediately sent a technician. This was so much appreciated because it was 4:30 p.m.! They secured the area and addressed both issues the following day. Upon arrival, I was reassured that he wouldn't leave until I had hot water and heat. He was professional, courteous and explained what went wrong and how he fixed the problems. Great customer service is hard to come by these days; however, Paquette Plumbing not only met, but exceeded my expectations. Highly recommend Paquette Plumbing.

Update 7/13/23: I have had some plumbing issues recently and was taken care of immediately considering how hard it is for employers right now! Appreciated all from original phone calls, return calls(especially the one that saved me a bunch of money on the coldest day we had last year), prompt employees who explained what needed to be done, and easy to understand invoices. Thank you Installed a combination boiler for me. Am very happy with the work. The only downside is that estimates and billing need better explanations. I found them a bit confusing and felt I made a pain in the butt of myself wanting explanations.

They came for an evaluation/estimate. I needed some simple plumbing repairs, and I wanted to have a water softener system installed. Joe took a water sample, and promised a response within a week or two. 5 months later, I’ve made multiple phone calls to the office, the secretary promises a call back, and no response or follow-up. Apparently they don’t need any new customers.