Pasterkamp Heating and Air Conditioning

Pasterkamp provided exceptional service! When our condo’s unique HVAC system failed, they were the only company willing to assess ours and our neighbor’s “newer” system in-person, and adapt to a modern one. Their bid process was efficient, communication was prompt, and the transition from sales to installation was seamless. Even during the long, 13-week lead time with the manufacturer, all calls were returned within 24 hours. For actual installation, Christian and Kenny were outstanding! Through clear communication, their expertise and numerous consultative phone calls, they navigated the limited space, communicated set-backs promptly (anticipated one day became three with the expanded scope), and added dampeners with professionalism. Pasterkamp is refreshingly different and genuine, and I

Christian, Rob, JD and crew were exceptional. We received six different bids for our project, and Kenny’s plan was far more thorough than others. The execution by Christian was exceptional. He was professional, and thought of every detail to keep my 90 year old father in law comfortable during the work. The communication throughout the project was excellent. The finished product works better than expected. I would describe our experience with Pasterkamp as our best mechanical-type service we have ever had, and unfortunately, we’ve had many.

Great company, I scheduled a second opinion on my furnace. As the first company said, we needed to replace our furnace because the repairs were going to be extensive. Darin maintained my furnace and verified everything was working great.

I would like to thank Marc, Kenny and Jason for the time they took to provide us with an installation quote and Marc's kindness to help tighten up a connection on our boiler while there to provide the quote to eliminate a small gas leak we had. The team was professional, and I believe had our best interests in mind with their suggestions. We trust family owned businesses like Pasterkamp much more than larger corporate owned, and I believe Pasterkamp is a great company!

Could have used a tech who knew about how furnaces worked, who would have re-attached/secured the air intake duct and vacuumed/cleaned the blower motor instead of recommending a full furnace replacement. He should have actually measured the furnace operation instead of stating that normal operating behavior was incorrect. Hopefully they send their techs to school for this however the one that arrived was pretty ignorant.