Paul Davis Restoration of Tulsa Ok

I am pleased to write a letter of recommendation for the outstanding staff technicians who were sent to my home by Paul Davis Restoration. I had a significant water leak under my house that affected all of my original oak hardwood floors. I met Angelo Hernandez, who skillfully provided an overview of the processes used to remove moisture from wood flooring. This gave me a foundation for what to expect from their company. This is an essential step in the communication process that I have noticed technicians often miss when explaining their work to a customer. Angelo did a superb job! During the installation of the dehumidification equipment, I met Daniel, Chaston, and Daijhn, who placed the dehumidifier mats and portable commercial units. All the people working for Paul Davis were careful

I ended up using Paul Davis restoration through an insurance claim, because my insurance made it sound like using them is easier, so they could be paid directly rather than take my claim money in draws over time. I’ll start off by saying here’s my first mistake. I would’ve been much better off, and gotten a better result if I would have found subcontractors myself. I had to put in just as much “work “with Paul Davis. My project manager was a flat out liar, and I caught him in several lies since I had cameras in my home during the restoration. Whenever I would ask my PM “what’s my budget for XYZ “I was responded with “well what do you want and let me see if I can get it “? Meaning PDR was keeping the difference not giving the customer the benefits from THIER insurance claim. I was also

Steven and drey come out late as hell one night and took care of everything they could. They left us with beautiful fans and a dehumidifier!! The company stayed in touch with us and even though we had to move some heavy gym equipment and they offered to help. I declined but the offer was nice. The floor is all removed and no water anymore. Thanks for getting it done before we left for the holidays.

I have been trying to get Paul Davis to fulfill their warranty for a year and fix floor and ceiling that they screwed up. They have come out twice the first person said no problem we will fix it. Waited a couple months and no one ever came out to fix it. Flooring is so bad a family member (adult) tripped on the sunk in flooring causing the planks to break. I called again and this guy gave so many reasons why they won't cover the work. Let me list a few here. Flooring that wrapped won't be covered because when you put a level on it it letters meaning it is undeveloped (no it means there is undeveloped Flooring due to wrapped planks) in front room he said it is because I had a rocking chair on the Flooring they won't cover. Another spot they won't cover because they installed it wrong.

My home flooded 107 days ago, but who is counting, haha. I just signed the completion of service on the rehab today. I was referred to Paul Davis by my insurance company about 30 minutes after I came home and discovered the disaster. I did not shop around for disaster companies. Did everything go perfectly? No; there were some hiccups. What's important, though, is how Paul Davis' team responded to our concerns. Specifically, I'd like to call out some of the people that worked really hard to mitigate the disaster, address our concerns, and then put our house back together. Daniel, Chaston, Alec, John, Mark, Kerry & Jennifer, well done! Thank you! Also, the lead contract employee on my rehab project, Carlos, is an artist! Well done, Carlos!