Payless HVAC Service

Hands down the most unprofessional contractor I've ever had the misfortune of dealing with. This company was assigned to my AC claim through my home warranty company. The first day the owner came out and incorrectly diagnosed the issue with my AC as being low on freon. The AC unit broke down a little over a week later. I called my warranty company and they reassigned it to them. Because the weather was hot and I have a child in the home, I wanted to ensure it was addressed as quickly as possible. I called the business phone and asked if they had received the notice from the warranty company. The owner said he hadn't but assured me he would call me when he did. Not surprisingly, no call came. When I finally called back, he said someone would be out the following day between 3-5pm. I calle

I paid to have these guys install an HVAC system from scratch. Price was great, but service is extremely poor. The return fell off the unit so we cooled just the attic for 2 weeks at a huge cost. They said they'd come and didn't show. Then they showed up out of the blue and reattached the return. No apologies or anything. Now it is broken again and Raj yelled at me about it. He finally understood the situation and promised to come today. Guess what? No show no call again. EXTREMELY rude and doesn't seem to care about the customer. Not sure what to do at this point, but all I can say is "STAY AWAY"!!!!

We have called on their service for at least 10 years now. They are very honest and they come very soon after we call them. They fix our ac problems right away. They are very polite and professional. We are always pleased with their service..

Payless Company was professional, caring, extremely knowledgeable and fixed my air conditioner issue after careful analysis and troubleshooting my unit. They came to my rescue after a scheduled HVAC company bailed last minute. My family would highly recommend this father-son company to anyone. Awesome job guys!!!! Kelly Roepke-Sentilles and family, Manassas Park, VA

Terrible! Terrible!! Terrible!! These guys took a functioning well HVAC system and made it worse. The temperature doesn't hold on a newer unit even when it's 78 degrees F outside and 70 deg inside. Avoid using these guys and insists when you hear Payless AC you run!!!