Payne Electric Co. Inc

Called to have them troubleshoot a wiring issue. After 2 hrs they had to get some other equipment to help troubleshoot and would be back ASAP but maybe not until the next week. They actually made the problem worse by leaving other lights/outlets non-operational. When they didn't call like they said they would the next day to firm up a date/time, I hired another electrician. The new electrician got the original problem and their additional issue fixed in less time and less cost then when they were here. I still have never received a call back from the company. The only thing they were quick at was cashing my check.

This is a long one, but it will explain why we will not be using this company again. We bought a house back in August, and had previously reached out to Payne for an estimate on repairs before closing. We were estimated a worst case scenario total of $1,400. Shortly after close, we reached back out to schedule for the repairs to be made and set a date for September. We provided instructions on how to enter the home with a keypad, since we had not moved in at that time. A few days after that date, we called to ask about the invoice, as we had not been billed yet. First we were told they hadn't prepared the invoice yet and to give it a few more days. Days went by and we hadn't received it, so we called again. This time we were told that no work was completed on that September date because

I have Payne electric co. Working on my charging station and Dalton the certify master electrician is doing the work and so far I have had a great experience with them. They will be working in the future to electrify my home with solar arrays and I won’t use anyone else.

This company is great. We are elderly and had problems. They made three trips to help us. People in office ans service personnel are great. The reason for two other visits was due to us dealing with things that did not involve their work.

We were impressed with Rodney and Mike. They did quality work and put some thought into outlet/switch location. An honest mistake was made during the service call. They let me know immediately and there was no hassle with making the situation right. We wouldn't hesitate to make use of their service in the future.