P.C. Richard & Son Service Center

Truck Drivers!!!! Truck entry on Pendro Avenue. Turn right on pendro ave (after Hotel Executive Suite) Nice people…. Check in on the gate. Office between door 14 and 13, on the ramp. • SLIDE YOUR TANDEMS BACK. • DROP YOUR LANDING GEAR • CHOCK YOUR WHEELS • BRING PAPER TO RECEIVING OFFICE WAIT FOR FURTHER INSTRUCTIONS Go to the waiting room to get unloaded. You can’t be on the Truck

Update 1: It’s an absolute circus show! After they replied to my original review apologizing and asking to contact them, a day later they removed the response!!! I’ve been dealing with them for over a month. Technician shows up on first visit asks what’s wrong with the machine, checks it, then says he is going to order both parts and should return soon to fix it. A week later we get a notification that a technician will be returning to fix the machine. The technician shows up with only one part and claims the second part on back order. After taking the machine apart, the technician tells me they gave him the wrong part! We call the service center asking if they could arrange for the two parts to be serviced at the same time, just to find out that the second part was never in the system.

Robbed me!!!! Flat out robbed me. I ordered 2 things from them. One expensive and one cheaper. I received the expensive item but not the cheaper, and by cheaper I still mean like $150. I go back and forth with some “security team” of theirs for over a month with picture proof that they are in the wrong and one of their employers admitting they only sent me one item. Well after that first month goes by I get an email basically saying “oh well, we didn’t do anything wrong.” Guess how long the return period is….. 30 days. Total Scam!!!!

Extended warranty not worth it when you have to wait 3+ weeks for a first appointment. They said it’s because of where I lived! Well I haven’t moved in 23 years so I am pretty sure I lived here when you delivered the appliance AND when you sold me the extended warranty! How is someone able to wait this long without a major appliance ?? (Washer)

I called ahead spoke to Fred told him I needed an a/c unit for my bedroom and he asked me how big was the room even though I wanted a higher btu he told me Unequivocally no you only need this amount of btu ..Fred was such a True Professional and Experienced!!! Salesperson on A/c units.. please if anyone every need a Experienced Representative of A/c units Please go to Carteret and Ask for Fred!! Thank You Fred!!! My room is now cold and Nice!! Great Customer and All of the Managers at this Location were Great as Well!!!