Pella Windows and Doors of Fall River Operations Center

The service I received involved replacing several sashes that had scratches mostly on the inside between the panes and a few with scratches on the outside. They came that way from the factory. I received amazing service through. Stephanie, the customer service representative who kept me informed in advance as to when the technician would be coming to my house. She was very pleasant and professional and easy to speak with. Eric was the technician who made sure I was completely satisfied with the work that was done. He saw where the scratches were when he initially responded for a couple windows and thoroughly went to every single window to see if there were other problems and there were. He knows his work and was very efficient in removing the defective sashes and putting in the new ones. H

Paul and Gary were the best! They delivered everything on time and quickly! Best and friendliest delivery guys. They even let my son help and honk the horn!

Paul and Earl were great! The delivery was quick and easy, and they went out of their way to help me get my door squared away on site. They were on time and efficient. This is also the third delivery they’ve made to me, so this behavior isn’t a fluke. I couldn’t be happier.

Pella, John and Mark, did a great job. They arrived on time, very polite and friendly. Installation was flawless and the room was perfectly clean.

The phone call with Lori worked perfectly to arrange a tech Mark to come evaluated the 19 year old casement window that had rotted. Mark took photos and made recommendations