Pella Windows and Doors of Kettering Operations Center (Service Only)

Matt (and Tommy) were excellent installers. Prompt, courteous and knowledgeable. My salesman, Rob, was incredibly professional and very patient. He was willing to answer my many questions. I'm so happy I hired Pella!

After considering a variety of replacement window brands, we chose Pella. The sales person, Rob K, was excellent in explaining what’s what with available options and what would work best for our place. We chose both casement and double hung windows.The installers, Dale Shaw and his team, were excellent as well. They arrived on time and worked diligently through the day to complete the job. I watched them work. They knew what they were doing and did it well. From tear out to clean up, and everything in between, you could not ask for a better job.

I have weather damage on some older Pella window sashes. There is no Pella distributor in my area and I was not sure where to start to find repair or replacement. I called Pella in Kettering, Ohio and talked to Jenny. She answered all my questions and scheduled an appointment to have a representative come to my home to look at my problem. Today, Jacob came to look at my windows. He also, answered all my questions. So I have ordered new sashes that will be installed in March. So far, everyone at this company has been efficient, professional and extremely customer friendly. So much so, that I took a photo with Jacob to show how happy I am, even though it was extremely cold and bright this morning and you can't see my smile under the mask! I will update this review when the new sashes have be

Tim and Jacob installed two bay windows for us. Both men represented Pella in a positive, pleasant, and professional manner. They arrived on time, performed the work with care, answered any questions we had, cleaned the area, and removed all debris before leaving. Additionally, our experience with Pella reps who consulted with us, prior to the installation, was equally positive. Ryan who took our initial call was very helpful, as was Clint, who came to our home and measured for the replacement windows. Consequently, we would recommend Pella of Kettering to others.

We got our windows installed on the 18th of may. Whole set of Windows and a sliding door. On the 28th the ran through a hell of a test with an f3 tornado. None of the windows ended up damaged. The sliding door fought valiantly but gravity and a 60 yr old oak tree won. However you'll note that somehow 1/2 the door stayed in 1 piece. Great product and great staff (sadly I due to all the excitement I forgot my installers names 😖). Highly recommend to anyone looking to update their windows.