Pella Windows and Doors Showroom of Fort Wayne, IN

We have had an air leak issue with our newly installed Pella sliding door. I wrote an email to Pella Customer care at 5:21PM yesterday and Lynda with Pella called me back around 10:00AM this morning! She was friendly and helpful with scheduling a service person to come as soon as Tuesday to check out the situation and hopefully rectify it. I have been very happy and impressed with Lynda and Darrin, our service man, in my dealings with Pella Windows and Doors in Fort Wayne!

I had to have the service department come out to my house to adjust my Pella windows. The service technician, Darrin, was very helpful and very informative about maintenance suggestions. I also dealt with Jon, the manager, he took care of all my questions and needs. I have had Pella windows for a long time and will definitely recommend them to anyone!!

In early October, my contractor installed/replaced all of the windows and sliding glass door in my home with Pella Impervia windows (purchased from Pella of Fort Wayne). Below is a listing of issues I’ve had with this purchase: 1. Immediately after the first window was installed, I noticed that the mitre joins at the corners of the sashes and frames were not smoothly joined on most of the windows thereby exposing the lighter color of the base material (my windows are black, so it was very noticeable). This is evident on most of the windows. Incidentally, these corner joins on the new Pella sliding glass door are very well done and smooth. 2. Within hours after they were installed, the rain guard stripping on one of the windows came loose and hung on the outside of the window. 3. I al

We have lived in our home for over 30 years, the original windows were Pella so we really wanted to see what Pella had to offer. After calling for an appointment I received email & phone call, reminders of our up coming appointment. That is when we met Ashley Hart. We were very skeptical of a High pressure sales attempt, but Ahley was so bubbly & pleasant to talk to. She was very understanding in our last not so fun experience with our New roof & set our mind at ease with details, even when I most untrusting. She said to take our time No pressure for ordering anything & explained IF we ordered from Pella it would be about 2 weeks before the installation would happen. We called Asley back a couple days later and booked a date for new windows. And she actually came back out to our house the

Pella has done a fantastic job on our windows! We recently purchased a very old home that hadn't seen much maintenance and most all of the windows were shot. We contacted Ashley Hart with Pella Ft. Wayne and were amazed with the service. We'd called several window companies out for quotes and estimates, but after talking and emailing back and forth with Ashley for a week the choice was clear. She, and the install team, were concise, courteous, and knowledgeable. They take their jobs seriously and they do them well. We will definitely be continuing to work with Ashley and Pella as a whole in the future!