Pender Plumbing Co

We used to use this company exclusively. Now we can’t get them to answer phone or return calls. Even for relatively large job of replacing 2 water heaterswater softener.

I called to set up a diagnostic on my well. The lady that answered the phone was rude from the initial hello. Then when I asked about a diagnostic, she immediately said that she didn’t have time in her schedule to come out for a diagnostic. Instead of gathering information and trying to book a customer she immediately started the conversation with negativity. Will not be calling for their services again. If you speak to a first time customer like that on the initial call, how could you expect a technician to treat your home needs any different? I hope your calls are recorded and you can use this as a teaching tool for your representative to be nicer to customers.

These guys are excellent. They were able to get there that day when others I called said it would be another day. They had made it a priority since I didn’t currently have water. Not only did they do fantastic work for a very fair price, but I learned a lot about my well system while they were there. Lots of good tips too. HIGHLY recommend.

I my well pump system crashed and they responded the same day. Brought everything they might need and eas able to have me up and with water in an hour. Great response and great work. Will only call them for plumbing needs.

Great experience, the work was timely and for the price point it was a fantastic deal! Thanks for the help!