Performance Pools & Spa

Negligent install of pool cover. Sam installed a fiberglass pool and auto cover for me 4 years ago and it ripped. Turns out the install was totally incorrect and not done properly. The rep said he’s never seen such a poor install and Sam voided my warranty because of his negligence. We had to remove the tracks and motor and reinstall. I’ve attached photos where you can see how much things had to be moved. Zero stars wasn’t an option. 1 is way too many for Sam. do not use him or you will be sorry! The tracks must be perfectly square and be of equal length. Sam didn’t square the box properly with the pool before he poured concrete and had to make things uneven just to get it to work. The track lengths were over a foot different in length. He also pinned the cover diagonally to ma

We recently purchased an older home with its original pool in place and Sam had been servicing it for several years for the previous owners. He was very generous with his time in helping me get up to speed with its operation and identifying elements needing replacement now vs next season or later. He’s quick to respond, especially it’s an urgent repair need. I’m grateful to have his expertise as a resource.

Performance Pools provided amazing service. Sam was always on time for appointments, did an excellent job installing our new lining & equipment, and gladly provided advice & insights via text or phone call. He even returned an “emergency” call on a Sunday without objection. I would strongly recommend Performance to anyone looking for a new pool company. (Prices were also extremely fair).

I hate leaving negative reviews but felt that it was necessary because I chose this business because of all of the positive reviews. - They did not show up in the scheduled time for the pool opening. The owner did appologize when I called them but then showed up over 2 hours after they were coming the second time and had the expectation that I should be available to discuss the opening. I now regret letting them work on my pool when I could not be there. Which he later claimed was my fault but he showed up 7 1/2 hours later than he committed to. - When I checked the pool the next day, there was a screw driver in the pool. They ripped off the cover for our light switch that controls our cover. When I asked him about this he blamed it on our fence. The fence has been there for 10 years and

Our 24 year old above ground pool collapsed (the steel structure had rusted out in a spot and blew out the side under the deck. I needed to replace it. It was a bit of a mess since we have an existing deck that conformed to the old pool railing so I needed someone who could not only provide the pool, but also perform a custom installation with an existing deck. I did a bit of research and decided to give Performance Pool & Spa a call based on reviews and their experience doing some complex custom installations. I talked with Sam and he came out within a couple days to take a look at it and said that they would definitely be able to help with this project. I received the estimate within a few working days and was pleasantly surprised with the overall cost of removing the old pool, provi