Pettry Refrigeration Heating & Air Inc

Had Jesse (the owner) out to my house to fix my thermostat. Although he was friendly enough and seemed to be pretty knowledgeable, I can’t help but feel like he took advantage of me and my situation. My thermostat stopped working properly and it turned out to only need a new fuse and to plug in a wire that was already there, just not connected by previous installer. This was a 10 minute job that cost me $433!! Before starting any work he made me sign agreement to pay amount. $135 diagnostic (asked me what happened), $7 for fuel charge (because the other $429 wouldn’t cover a 6mi round trip), and $250 in labor (he installed a fuse and plugged in my thermostat…) plus tax. To his defense, I did agree to pay the described amount prior to his work. However, he could sense the desperation as

They took my talk at 0530 in the morning. Was able to talk to someone for further assistance, but was ultimately not needed when my plumbing problem was resolved on its own. (Pipes thawed). Exchanged text messages, was prompt with their responses. If I ever need help again, these guys are my first choice. Thank you.

My husband and I are grateful to the plumber who came out to fix a leak in our pipe. He was polite, courteous, professional and very understanding when Choice Home Warranty denied our claim for a simple leak in a pipe connector. He had so much integrity that he fixed it anyway and said told my husband not to worry about it. How many people are that honest and empathetic these days? We highly recommend Pettry Plumbing Heating & Air Inc. in Rogers!!!

We were thankful to have Pettry come out today and fix our air. Jessie worked hard to get our air back online while awaiting guests and dealing with scheduling issues. I will call them again if another issue arises. Thanks so much!

Me Pettry does quality professional work. He was honest with me about the issues and did what he said he would do when he said he would do it. He helped keep the cost down. He did a great job