Phelps Heating & Cooling Inc.

We had issues with our heat pump right as the snow/ice storm started. Called Phelps and they sent someone that night. They got us up and running. They discussed our options and we decided to get a new system instead of patching the old one. Phelps were great to work with. They are pleasant, polite, informative about the systems. They checked on us to see if we needed anything while waiting on the new system. I highly recommend Phelps Heating & Cooling for your HVAC needs.

Bad, bad, bad. The first guy that came didn't get the diagnosis correct for the real issue. Then when he came back to fix what he thought it was he crossed wires wrong and blew up the computer panel. That part had to be ordered and its getting cold outside 😒. He came back found another issue that cost WAY more then what they first thought it was. After going without heat for a few weeks until that part came in (only a fireplace) he came back and said it was the wrong part and he was going to have to contact the distributor to see what was going on. Then my husband called them and they told him they couldn't fix it. This was after we were already 250.00 in and it still wasn't working. We have since called someone else.

Needed a new thermostat installed. We have an older unit. Two men came to our house to replace thermostat. Neither seemed to know what they were doing. They tried calling for assistance and could not get ahold of anyone. I called the main office and they had someone call the men at my house. Nothing was explained to my husband and neither of the workers seemed to know what they were doing. When they wanted to go into our crawl space my husband told them that was enough and did not allow them to. He had them put the old thermostat back up. My husband noticed that it had a spot for batteries and he replaced them. Of course the workers thought it was fixed, nope. After the workers left, there was clumps of dried mud to pick up from everywhere they walked in my house. I called the

My grandmother had her AC diagnosed almost a month ago now and they keep giving her the run around and just saying the part is “in route” yet doesn’t have a tracking number. Not sure how they do not have a tracking number for an item “in route” and I don’t believe that. The only thing I am believing is that someone dropped the ball somewhere and this kind of customer service is unacceptable. I am sure if it was one of their family members units they would have had it in during the first week for an AC being out in the hottest month of summer. I cannot believe it has been almost a month and they seem to care less about getting her fixed.

All services are done professionally and as quickly as possible. All of their techs and office staff are great, but a special thank you to Zeke, who is friendly, courteous, and patient as we worked through our programmable thermostat issues. Thank you to your whole team!!