Pilot Plumbing and Drain of Vancouver

Sometimes in life, you meet people who remind you what true kindness is. For us, that was Pilot Plumbing & Drain. We’re a young couple with four kids — two with special needs — rebuilding our lives in a home that needed a complete overhaul. After losing my dad to cancer and my brother to a tumor, this project became more than a remodel; it was about giving our family stability again. When repairs began, everything that could go wrong did. Plumbing was unsafe, the water heater was failing, and most contractors treated our project like it wasn’t worth their time. Then we found Pilot Plumbing. From the first call, everything changed. Their team was kind, patient, and genuinely listened. They understood our situation and made our family feel heard — something rare when you’re overwhelmed and o

I loved how Andy showed up exactly on time for the estimate. He was prefaced by a text with his photo id and credentials. He showed up in a Pilot Plumbing van and so I was able to trust him immediately. Plus he's just that kind of guy. He didnt mind adjusting the estimate for changes either. Professional and friendly. Same with the installers. They did a whole repipe of my fixer mobile home I just bought. Caleb seemed to be in charge, and he knew exactly what to do and answered all my questions. He and Brandon both came in verified the same way. I love that! They were both so good at their job, never got tired of all my questions, and did fabulous work. Cleaned everything up when done. Will definitely use them again, and recommend highly!!!

Pilot plumbing did a great job! They gave me a quote in advance, and Andre went above and beyond. He fixed all of our issues, and left the area clean. His service was excellent! I also appreciated how they came out the day after I had called as my elderly Dad with Alzheimer's kept trying to fix it and he kept getting on the floor to look at the issue from under the sink and then we had to struggle to get him up off of the floor and this was happening several times a day. So grateful they understood our challenges and were able to fit us in so fast. Thank you so much! Customer for life.

I am absolutely blown away by the professionalism and customer service by Andrey and Jeramie who fixed a broken water heater in my home where my terminally ill father resides. I work for the military and currently live in the east coast, so I was reliant on good communication, responsiveness, and transparency to fix this problem from across the country. From start to finish, Andrey was extremely accommodating towards my dad, and worked to get hot water within a day despite some unforeseen problems. They went above and beyond to remove the broken heater out of the attic, tirelessly worked to install the new one, communicating every step of the way and ensuring my dad had hot water. It means more than words can describe to get a functioning water heater in the house with our circumstances

had the opportunity to work with Brandon on an underground water pipe leak in my front yard, and the experience was excellent. Both the technician and the office staff were very helpful, considerate, and professional throughout the process. After my initial call, Brandon drove all the way from Vancouver, WA to my home in Tigard later in the evening to assess the situation and provide a very reasonable quote. He was extremely dedicated to his work—he even went into the crawlspace to inspect the main water pipe connection to ensure the quote was as accurate as possible. The repair required a full day to complete. To make sure I still had access to water, Brandon set up a temporary above-ground water line before finishing the permanent repair the following day. He completed the work in a ti