Platinum Quality Air 500

Platinum has been servicing the boiler for our radiant heat system for a number of years. Our experiences with this small company have been overwhelmingly positive. Can't recommend them highly enough.

Every time I have done business with this company they have been professional and knowledgeable. I had an issue with my ac unit and Zach came out the same day, diagnosed the issue and replaced the part that was needed. I had cold air running through my house again less than an hour after he arrived. Platinum is the only company that I will call with my heating and cooling needs. 5/27/21: It was time for the annual maintenance inspection on my ac unit so of course I called Platinum. The service was amazing as always from initial contact with the receptionist to when it was completed. Zach came out and worked efficiently while keeping me informed every step of the way. They always exceed expectations and are still the only company that I will call with my heating and cooling needs.

Our A/C went out on a late Friday August afternoon. My wife made an SOS call to Platinum (excellent customer service by the person who took our call) and the next day Peyton showed up - he had us up and running in no time. Unfortunately, it was time to replace our 12 year old unit. Peyton set us up with a Tuesday install - which I could not believe after hearing horror stories from friends and co-workers about their long waits to get new A/C. The crew, Zach and Cary, arrived promptly at 9:00 am and finished up by 2:00 pm - just like Peyton promised! They were fantastic. Professional, personable, and very concerned about our comfort. I can't say enough good things about Platinum. We have been loyal customers for over 25 years - and we'll continue to be. With that kind of outstanding respons

Excellent Highly recommend. Outstanding company to do business with. Owner is extremely knowledgeable & went over everything in detail that was going to be done. Employees are very respectful, showed up on time, & worked diligently. Zach went above & beyond to keep me informed as the work was being done. Job & workmanship exceeded my expectations from the duct cleaning to the installation of the AC & Heating System. I will continue to do business with this company.

Posting for my parents, they tried to make an appointment to get their furnace checked and have been customers of Platinum since 1993, however, they were refused my parents business because my parents recently installed their own thermostat. It had gone out & when they had someone come out to check & get an estimate for new part & install, they were quoted almost $300. Financially, they could not afford that. So they ordered their own part & easily installed it themselves for $75. This is horrible customer service to a long standing customer just because they decide to install it themselves.