Plimpton & Hills Danbury

Ony Kohler parts place in town. One guy was nice, but the second one was "just the parts guy, not the installer" and bristled when I asked about the difference in appearance of the replacement they ordered. So I said "no thanks" and left. I had gone there for a little support. So instead I will just order off Amazon or Home Depot. The parts are there, and Microsoft Copilot is very helpful.

Plimpton & Hills was my 3rd try to secure a common piece of equipment for a Moen faucet set. I was assisted quickly and successfully by Mikey at the front desk. He was very helpful and friendly as well. I will surely be back!

Store policy is not to accept returns or exchanges for electronic items and septic pumps. Requested to speak to manager to discuss as we needed a Liberty sewage pump 1/2 HP that our plumber will just measure and not use or install the product but ended purchasing, due to an emergency, a 4/10 hp pump instead, which would replace the exact same system in the home. Not the type of business and people to deal with as they lack support and ability to help customers. Even their own sales people don’t know the returns policy as they relay calls to a manager who never returned my call. Even went as far as telling Mike I can make two sewage pump purchases but will keep the correct one but still mentioned they don’t accept returns.

Estefany has been an incredible showroom resource to plan and order our bath and kitchen products. We appreciated her patience and product knowledge as well as her keen sense of design. The service counter team is also very helpful. Looking forward to working with them on future projects.

Just wanted to thank you for helping my husband find an old furnace primary control. No one else would help us and we had no heat. Thanks so much!!