PLUMB GENIUS

I hired Plumb Genius/Trophy Plumbing to replace two sets of leaking shower valves on July 22nd, 2025. Simplest job ever. One shower valve set they replaced started leaking again on September 9th. I called them back to see if they would return and rectify the situation. They have a 30-day warranty on their work, but I was 17 days out of that window. These are shower valves...like I said, simplest job ever. Shower valves, in my experience, should last years (the ones they replaced were at least 10 years old...probably closer to 20). They were going to charge me $130 just to show up again. I would have happily paid them for the hourly work, but not a fee to show up (again) to fix (again) what they already proposed to have fixed, and what I paid over $500 to have them fix. When they informed

AHS sent this company out for a broken hot water tank. They wanted us to pay $1425 out of pocket. My husband took the hot water tank to Home Depot and got it exchanged for free and spent $18 on a new water line. Total scam. Now called Trophy Plumbing. I’m guessing they changed the name due to terrible reviews.

Jerred and Eric installed a new water heater after ours crapped out. They were 5 minutes early! Amazing! They gave us a beautiful upgrade and were polite, detailed and professional. I would recommend them take care of you if you want things don’t correctly and up to code. Good job guys and thanks again for coming out on a Saturday.

These people absolutely destroyed my girlfriend's yard, fixed the pipe, ripped up all her grass, and her bushes from the yard and just left them all laying there. Use someone else, they don't care about the damage they do to your property.

I would give negative 5 stars if I could. Neither plumb, nor genius to be found. They came, "fixed" our water heater, which didn't make it 48 hours. We then initiate replacement through our home warranty. Ask for an itemized estimate, if you dare, and it will be intentionally vague and riddled with charges that are inexplicable by their staff. I waited a full day for a call from a plumber to explain the items on the estimate and their alleged code violations. Never received a call. As their supposed customer service representative said, "you can Google it" with regard to their alleged code violations. I did Google it and then got a second opinion. Turns out they coded the water heater to the wrong city, so the entire estimate was wrong. Still wondering what a $600 charge for "Water Modif