Pointe Pest Control - Albany

Very helpful. Reviewed expected services and asked specific questions about possible ways around the “no eves” request by my husband to avoid chemical splatter on windows. Brandon was patient and walked the perimeter w/me to discuss all areas of concern. We’re hoping quarterly service stops the ants before they get into the house again. It stopped them last fall, crossed fingers! 🤞 We pay monthly for quarterly visits.

Our home was supposed to be serviced today by Brandon. He is usually the one that services our home. I was home today during the time he supposedly serviced my house. We were charged $109 for a service we are certain did not happen today. The first person i spoke to was not helpful or polite and I had to speak to the office manager who was much more professional on the phone. She spoke to his supervisor and she came back on the line to tell me he would come back to handle the concerns I had. Shortly after hanging up, Brandon called and sarcastically argued with me and tried to justify his lack of service rather than having a helpful, fix-it attitude. He services our neighbors and I believe he marked our house as serviced rather than doing it as I would have been alerted to a person on th

Steven was awesome to work with. Very efficient, took the time to explain what he did. He was friendly and respectful. You can definitely send him out for our quarterly treatments. We've used Pest Pointe before and have been happy so when we needed another treatment, it was easy to go back to them.

Good job this time Jacob!! Respectful and caring. Did a good job hitting trouble spots and suggesting some remedies for inside my home that did not require chemicals inside. We were able to work more as a team which was very refreshig.

Jessica called ahead as we requested to make sure we would be home. She was very pleasant and gave us a detailed explanation of everything she did. No bugs, ants or spiders with Pointe Pest Control!