Pool & Spa Depot

John McGuane was a top tier sells man and answered every question my wife and I had from start to finish. I can't recommend him and Pool & Spa Depot enough for anyone looking for a new hot tub. This is the display unit of the one we purchased and we can't wait for it to be delivered in a couple of weeks.

Do not do business with this organization. We purchased a new filter in March of this year, and they installed it before our pool was even open. When we finally opened the pool, we noticed a lot of sand in the water. We began reaching out to them in May and left multiple messages with no response. Finally, on July 14, someone came to look at the issue. They said a part needed to be ordered. On August 1, the filter was supposedly fixed—but sand was still getting into the pool. Now, as we’re closing the pool, we can see just how much sand is draining out when it’s not supposed to. That proves the filter has never actually been fixed. To make matters worse, they try to gaslight their customers, acting as if nothing is wrong when in reality the filter was never installed correctly from the

Chadley did an outstanding job helping me with my hit tub. It was late but she still called me and scheduled a service call if needed. She helped diagnosed my problem. She went above and beyond beyond. It was the filters. Thank you!!!

At the Clarksville location, we worked with Liam. He was a wonderful salesman, and truly helped us pick the right pool. He answered all of our questions and I would highly recommend him to anyone. The crew that came in to take out our old pool and install our new pool was wonderful. I wish I knew the foreman’s name. He was great! They knew exactly what their part was, and they all did everything they were supposed to do. I was a little disappointed that there was a part that was broken that had to be re-ordered. It took an additional week and a half to get that part to my house to be installed. It kept us from doing all that we needed to do to get the pool ready for summer, but they are fixing that part as I write this review. Overall, great service!

Liam Warren was very knowledgeable on all hot tubs. He was not a pushy salesman and helped guide us to the hot tub that we needed. Great overall experience.