Porter's Pools

The original appointment was great, they did a good job. Pump is leaking less than a year later, and was stored correctly. Called the owner multiple times and can barely get a response on how to fix it. It seems like the company could benefit from some help with more than just one person that knows what they are doing.

If I could I would prefer to rate this business with a negative number, based on my personal experience with him in the past! It is a shame that someone owning a business of this nature in this community is unaware of how great he could be doing if he had values that assured good customer service and fair pricing. (Emphasis on customer service) Sadly I am aware of others who have similar experiences with them!

I've gone by the store 3 times and left my name and number each time. At this point, I still haven't recieved a call from the person who is supposed to be able to help me. Frustrating! The women in the store are very nice though.

when I ordered the hot tub all went well. when I got a leak I called for 3 weeks and nobody knew or cared I just got matt is not here. I assume no messages were given to him or he just didn't return my call. I called there 6 times in 3 weeks talking to 2 different people. finally I called the company that made the hot tub and they took care of it at no charge to me. I usually don't do reviews that are not good but this was really not right to do to a customer giving no response at all.

We bought a little (14') above ground pool for our 4 year old this summer from Walmart. They have helped up get the RUST out (when u have iron and add chlorine it does that) they went over all of our options for keeping the pool chemicals regulated, they covered cost, safeness and effectiveness with me. I took a sample in and they ran it to figure out exactly what I needed to add. Within a hour, I had a clear pool and was swimming. Overall great experience!