Prime AC and Heat

I had a pleasant call with Heather to explain my AC repairs needed. She was very helpful and sent Alfredo same day!!! Alfredo was promptly on time, and evaluated my whole AC ducting work.The system was installed back in 2000, so it was in need of fixing and upgrading. A lot of the ducts had collapsed creating kinks and poor flow, plus 2 plenums had to be replaced for one with dampers to improve pressure and air flow. The job price was fair and work contract drawn. They came next day and knocked all out in 4-5 hours. Shout out to Alex and Daniel. They were the team working on my AC units. Very respectful and pleasant guys. Honest company, well mannered employees, quick response, on time and fair pricing. Highly recommend them. Update: Senior Tech Anthony came by today to inspect work done a

The cooling season began early here and I discovered that my upstairs AC was dead! I found Prime AC in the Googles and gave their web form a poke a few minutes past midnight. That same morning I got a call asking to set up an appointment with a diagnostic technician that afternoon. I felt positive about this incredible response time, and so Morgan arrived to look at the issues. Well it wasn't as simple as a "start capacitor", but instead were problems with clogs in the refrigerant lines. On top of that, I had a really old system, 20+ years, and it was a "Frankenstein" system with lots of parts from different makers all bolted together. Morgan (diagnostic tech) said he could have a team out to replace the whole thing that evening. Well that sounded too good to be true, so I said yes! It tu

I can’t say enough good things about Prime AC and Heat. When our A/C failed in August 2025, they came out the very same day I called. The blower motor was completely shot, and while they offered to replace just that part, they also took the time to explain my options since my system was over 30 years old. There was no pressure to go with a new system. They gave me a great price on a full system replacement, and I decided that was the best long-term solution. They also really listened to my concerns about warm areas in the house and adjusted the ductwork to improve airflow. The difference has been noticeable, and we’re extremely pleased with the results. Because of that experience, I had them come back in February 2026 to quote replacing our upstairs unit. Jason did a thorough inspection

Prime Air and Heat just replaced my HVAC system for the upstairs area of my house. They did a fantastic job from the initial call to have someone out to determine the problem, and during the entire installation. They truly seem to care greatly about the level and quality of their service. Heather took the initial call and continued to follow up with me. She was incredibly professional during every contact. Alfredo came to our house after an initial visit from a technician to look at all the equipment again and discuss options with us. He was very genuine, helpful and experienced. The crew that came out continued to update us on their work and answered any questions throughout the day. They did a great job. Alfredo came by during the installation as well to make sure we were comfortable and

Another great experience with Prime AC & Heat! We needed our entire HVAC system replaced back in January 2025, and after extensive research, elected to go with Prime due to their expertise and service, as well as the fact that they are one of only a handful of certified Amana dealers in the DFW area. With that certification, they are able to offer an impressive 10-year warranty on both parts AND labor, which is unprecedented in the industry. Our new system also came with free filter replacement for the first two years, which is why they came out today. A big shout-out to Anthony Prak for his professionalism and taking the time to walk us through a couple of energy-saving enhancements that would help to save us $$ on our energy bills. Thanks, Prime--appreciate y'all being proactive and