Prime

Prime Restoration was the water mitigation company that was referred by my home owners insurance company. From start to finish, this company exceeded all expectations. Their water mitigation crew arrived promptly, prevented further damage, and kept me updated throughout the entire process. Once the area was dried out, they were also the reconstruction team who stepped in and did phenomenal work—everything looks brand new and the craftsmanship is top-notch. Their professionalism, communication, and attention to detail made a stressful situation so much easier. I would absolutely use them again and recommend them to anyone dealing with water damage. They responded quickly, explained every step clearly, and worked efficiently. The reconstruction came out even better than before the damage. H

I would like to start this by saying I normally don’t leave reviews but with this I feel like I should. I would never use or recommend Prime Restoration to anyone. Things started off great when I was dealing with a young man named DJ. He was awesome throughout the whole process professional, communicated well, very understanding, and made sure I knew what was happening every step of the way. Honestly, I have no idea why he didn’t handle my claim the whole time because everything was smooth while he was involved. Once I got passed off to another person though, everything went downhill fast. The young lady who took over was rude, dismissive, and terrible with communication. She was hardly ever available, and when we did talk, her attitude made me feel like I was being talked down to instea

I highly recommend Prime Restoration. I had a tree come thru my house. The insurance company was very difficult and did not communicate. Prime helped me navigate the process, they stayed in touch with me for the whole 5 months that it took to get the repairs done. They advocated on my behalf. All of the workers were professional, friendly, and very respectful to protecting carpets and walls while in and out of the house doing the work. The office staff is so nice and make stressful situations feel not so bad. And the foreman made sure every detail was taken care of and checked in often.

DO NOT USE THIS COMPANY! I was sent to them thru my insurance company. Not only are they IMPOSSIBLE to get on the phone and get something scheduled. I was told I had to pay out of pocket for something that they messed up and was only told a day into my project. It had been scheduled for 4 months, they had plenty of time to alert someone. Then the owner just gaslighted me “I’m the owner and heard about what was happening and I’m gonna make it right” and didn’t do anything. The only reason I didn’t have to pay out of pocket, is because we wouldn’t allow them to complete our project.

Huge thank you to Prime Restoration for their amazing customer service and thorough air duct and dryer vent cleaning! The team was professional, and explained everything clearly to me and my husband. I can already tell the air quality has improved, as have my allergies. Highly recommend!