Pro Pool Inc

I am a resident of an HOA in Chesterfield. Pro Pool has been contracted for our pool service for many years. For the past several years, the service has progressively declined to the point that I feel compelled to comment. As I am a frequent visitor to the pool, I am more aware of the day to day conditions and the extreme neglect and contractual failures that continue to persist. These failures include the following: 1. Failure to empty skimmer baskets daily as required. 2. Failure to vacuum pool as needed. 3. Failure to clean the waterline pool tiles as required. 4. Failure to blow off the pool deck of debris each day as required. 5. Failure of pool cleaner to show up on a scheduled basis. (Sometimes there were several days skipped completely). I have been told that Pro Pool management ha

May want to have a talk with your employee about the choice if music he decides to blast at top volume at neighborhood gas stations...or anywhere really. Everyone staring at him should have been his first clue to to get a grip and have some decency and respect for others around him, but nope! And the choice of music was distasteful and disrespectful to put it lightly. Glad he ain't my pool guy!

Hazelcrest pool was looking pretty bad. We didn't have the tools to clean it or anything, these guys really came through and helped us out. They let us use some of their tools, they were quick, and they're pretty nice people :)

They said the pool would be shipped out in 9-12 days. It’s been 3 weeks. They do. Not answer their phones or return emails. Now I’m out over $5000 and still no pool. Have had to delay our install now and yet no responses from propools

I really don't want to give them one star. If your child is going to apply at Pro Pools for a lifeguarding postion for their first job, please rethink that decision. I would think that a lifeguard job would be a pretty easy gig for a first job, too much drama BS, it was unreal. My son didn't work an entire season. Very disappointed in not receiving any responses to the 4 phone messages that were left on the managers voice mail, including leaving a message for the owner to contact us. All in all disgusted by the entire experience!