PROTOCOOL Cooling Solutions

I cannot say enough good things about Chris at Protocool! We had a complicated AC issue that others struggled to diagnose, but Chris took the time to really understand the problem and solved it with skill and precision. What impressed me most was not only his technical expertise but also his incredible professionalism and follow-up. He made sure everything was working perfectly, checked in afterwards, and went above and beyond to ensure we were completely comfortable. It’s rare these days to find someone so knowledgeable, reliable, and genuinely dedicated to their customers. Chris turned a stressful situation into a smooth, positive experience, and I would recommend him and Protocool without hesitation to anyone needing AC service. Truly outstanding!

My AC was working fine but the compressor outside was making an unusual noise. Turns out it was just vibration caused by some loose screws. He charged us $260 to tighten a few screws without first notifying us because of course I would have paid the $135 assessment fee and tightened them myself. I wouldn't trust this company to do any serious work on my AC. I feel ripped off and taken advantage of.

We previously called Protocool when one our dual AC units just wasn't cooling well. They came right out, serviced the entire unit, and got things working again for a very reasonable fee. That is why, more recently, we called them to fix a clogged drain other dual AC unit. Alex was our technician and he was absolutely fantastic - not only a skilled AC tech but also a consummate professional and all around very nice person. He had our clogged drain cleaned out in a jiffy and gave us some excellent advise. I have since signed up for Protocool's membership service to receive twice yearly service on our units to prevent such emergencies from happening in the future. If you want solid work for a reasonable price from very kind technicians - call Protocool with confidence. My 8 year old daughter

Chris immediately knew our issue . The company kept me advised of arrival time … very professional and thorough

The service tech (Alex) was great. Very informative of the issue and communicated everything with us.