Purair Hawaii

Excellent company that has been in business for decades in Hawai'i. They are very familiar with all AC systems used in Hawaii and the management team stands by their work. Highly recommend for condos in Waikiki with AC units that often get moldy and need to get cleaned up. Also had a thermostat and UV light installed by them. Prices are very reasonable by Hawai'i standards.

PurAir Hawai’i installed and then has regularly maintained our 3 A/C units for a number of years. Des and the office staff are great and the techs top notch. 5 stars all the way. You won’t be disappointed!

Purair Hawaii contracted to remove my old AC and install a new one. They arrived exactly at the hour agreed upon, prepped my apartment very carefully and worked for 8 hours in 82 degree heat to remove/install the AC. They did fastidious work in that heat, leaving the apartment spotless and with a beautifully operational AC. I would recommend them highly to anyone needing this kind of work.

Just my personal opinion - terrible customer service 👎 you throw the dice 🎲 and see what you receive from the business as there are better choices 🌺 I contacted the company on a Friday morning, informed everyone (staff) in a meeting and they will contact after their meeting concludes. No contact so I contacted them after 3pm. Told not a meeting, a training day, if they don't contact me by today by 5pm they will contact me on Monday. Monday, comes then expires, no contact. Tuesday, the company contacts me. Begins to discuss my A/C problem, I don't have an A/C issue. I have a dryer vent issue. Suddenly, quotes me around $280+ and I as kupuna am required to move the entire machine on my own before work is started. Okay, no thank you. I will find a company that does true customer service and

Horrible customer service, they don't value your time. My ac broke in my unit late May and I let my property manager (pm) know in June. Two weeks (June 15) passed and I asked my pm for an update. She told me I should have been contacted by Purair because she put in a work order on June 6. She said she'll follow up. Purair calls the next morning and apologized for the late response (misplaced paper work or something) and scheduled a visit that afternoon...cool. They arrived and told be they couldn't fix it because they didn't have a specific part on hand (understandable) and they'll be back the next day around the same time. Stayed home the next day waiting,. They didn't show. I assumed maybe they didn't have the part at home base also. At least give me a call so I don't wate a day wai