PuroClean of West Austin

Dishonest, dirty, and disrespectful is the kindest way to describe PuroClean of West Austin. I hired them in November 2023 after my upstairs neighbor's washing machine malfunctioned and flooded my condo. Among the many horrors I experienced, PuroClean of West Austin left construction trash in my 500 square foot condo for more than 9 months, forcing their workers to step over trash every day they showed up to work, which wasn’t very often. The trash was only removed after I fired them. Even then Oswaldo argued that he was allowed to leave my small home full of trash. PuroClean employees used my washer and dryer instead of a sawhorse to cut sheetrock. Again, not a problem for Oswaldo Loor and PuroClean. However, that’s all just disrespectful. The most egregious offense is the extent of insu

They were very quick to come over to diagnose and repair a damaged drain pipe in my garage. Oswaldo and Luis were very professional and friendly to work with! They did a quality job on short notice, and was even super helpful in referring us to a plumber for the repair with a very quick turnaround. I'm glad we chose PuroClean of West Austin! Happy customer, would use them again :)

Our experience with PuroClean provided us with exceptional workmanship and left our home in the condition it was, prior to any damages. They were very professional and well organized. We appreciated the timely manner in which they completed the work. Management worked with us and kept us informed of the daily schedule We would recommend them to anyone that needed their services, and we would use them again in the future.

I have happily recommended PuroClean to my residential and commercial clients, and will continue to do so! Oswaldo and his team do detailed proposals and thorough work, in the field of remediation, restoration, and reconstruction.

Oswaldo, Ivy, and team are a professional delight to work with. Not only have they helped me personally but they have helped clients of mine. Today was a small fix that they handled FAST, but the last job was a couple weeks and the communication and attention to detail was so impressive. Thank you!! Highly recommend! ⭐️⭐️⭐️⭐️⭐️