R & W Heating Energy Solutions LLC

This company is amazing. I find them to be upfront and transparent about costs - so you’re never left with a surprise. As well, everyone is kind and patient, including technicians and office staff. I can’t stress enough how easy they are to work with. I’m the type that asks a lot of questions (sometimes the same question twice). No matter which person has come to my house, they are always patient - never in a rush to get to the next call or unfriendly. Honestly, I get the sense that they genuinely care about their customers - which is pretty rare in this time. I can’t recommend them enough.

R&W’s owners, techs and office staff just got us through one of the most frightening furnace failures in our lives. Not only were they upfront, honest and full of all of the information and options that we needed to make our decisions, they met or exceeded everything they promised, from lead time to support after the sale. Every question I had was answered, every time our situation changed we were Encouraged to keep them apprised, and when we all realized that the situation was dire, they shifted gears and expedited a full gas boiler replacement in days (not weeks), in the middle of the coldest snap of the cold snap of ‘26. Yes, it was expensive - but they work with a bank to finance and in the end, ‘you get what you pay for’ - which for us is a quality engineered machine, installed prop

I had a zone that went out during a cold snap this past weekend. I had to call the emergency service number around midnight on a Friday. I spoke with Henry, a lead tech, who helped me diagnose the issue over the phone and gave me some tips on how to troubleshoot the issue. Henry called me back the following morning to see if the issue was resolved. He was extremely helpful and saved me hundreds of dollars. I would highly recommend this company due to their customer service and expertise!!

Worst experience ever. Had them come on several different occasions and each time they either did a half ass job or said they fixed something they really didn't. We called because the furnace was turning on and off. The first guy billed for repairs and maintenance that never got perfromed. Another guy left a hose disconnected that leaked water all over the floor because he was in a big hurry to leave. We could hear him complaining and swearing on the phone to whoever. The last person said it was fixed and we were still having the same problems the very next day. I would not recommend, especially if you are an older person because they will take advantage of you. Why my parent called them back after those first few experiences is beyond me. I personally wouldn't have gone back after that fi

⭐⭐⭐⭐⭐ We had no hot water — and in freezing temperatures, that’s no small issue! I received a referral for R&W Heating Energy Solutions and from the very first call, the experience was exceptional. I was greeted by a friendly, reassuring voice from Brandy, followed by Jessica, who listened carefully as I explained the situation. They initially scheduled service for the following day, but to my surprise, Jessica called back shortly after to let me know they could get someone out the same day. Henry arrived exactly when he said he would, quickly diagnosed the issue, and had everything resolved within the hour. In a world where complaints are far more common than praise, I wanted to take a moment to say thank you to R&W for their prompt, professional, and genuinely kind service. You’ve earned