Rack Electric

I recently had the pleasure of using Rack Electric for servicing our generator, and I couldn’t be more impressed. From the moment I scheduled the appointment, their team provided constant communication and follow-up, which made the entire process smooth and stress-free. When the technician arrived at our home, he exhibited a level of professionalism and a friendly attitude that truly stood out. It was clear that he was knowledgeable and dedicated to ensuring our generator was in top condition. I highly recommend Rack Electric for all your electrical service needs. Their great service and exceptional customer care make them a standout choice in the industry! Thank you, Rack Electric, for a job well done!

Another awesome technician from Rack Electric (Hamseh). Punctual, professional, patient and polite. Hamseh was great answering our A/C & Dehumidifier maintenance and operating questions. Highly recommend Hamseh extremely thorough and detail oriented. Excellent customer service and pleasant. Very impressed with the quality of Rack Electric's technicians and start to finish customer service. The best!

It has been over a year from when I had my install. I will start with the bad first. It seems when they did the roof inspection, they identified that my flat roof was not in a condition to install the panels. No one showed me this report or even informed me of this. Yet they moved forward with the install and permits. On the day of the install, 4-5 months later, their installers made videos showing that they felt the roof was not in a condition to install on. They sent me videos of them ripping the paper off my flat roof, I assume they thought it was a good idea to make the condition worst then it already was. They informed me that I needed to act on this asap cause any delay on the install would result in fees I would when to cover. Then it rained two days later and I had water pouring in

As a lifelong Florida resident and general contractor for 40 years who has enjoyed great contractor relationships throughout my career, I can say Rack for generator service is terrible. All generator companies in palm beach county may be bad, but Rack has been terrible experience, paying over 30k for home generator that has not worked properly since it was installed and Rack sends multiple service techs that replace parts at my expense without ever fixing the problems. What’s more I think the Generac generators built after COVID are built poorly and I would recommend another manufacturer.

Jared Garner was the technician from Rack Electric to perform our maintenance inspection for our whole house generator. He was efficient, organized and appeared knowledgeable in all aspects. He was also extremely kind and considerate giving attention to our elderly 14 1/2 year-old chocolate lab Spenser and guarding as he went through our yard gates to protect our dog! Great Job! We will definitely use them again for electrical services of all kinds. Mary-Jo Rubin