Rack Electric

My experience since Rack took over One Stop has not been good. The only reason I am giving any stars is because the service technician, Muda, was great. He happens to be from One Stop. My annual contract was up for renewal in July. They didn’t contact me until after the expiration, the contract changed a bit, but we got the contract renewed. I asked to schedule my annual maintenance (I always try to do it right before August and the height of hurricane season). Got it scheduled and confirmed from them in a voicemail. Day of service, no one showed up. I called and the gentleman that answered looked it up and she had scheduled me for 2025, not 2024, even though it was confirmed for a day and day of the week that corresponded to 2024. He put me through to dispatch to reschedule. Sat on hold

I continue to get disappointed with Rack Electric. I recently signed up for an annual maintenance contract and my first appointment was rescheduled unbeknownst to me. I called RE to see when the technician was coming and was then informed that my appointment was rescheduled over a month later. The rescheduled appointment was this week. Again, I had to call to find out when that was taking place. I left a few messages but still nothing. Finally, one of the nice associates apprised me that Rene worked to schedule my appointment but still not communication to me when they were coming. Lou (technician) came out to do the first maintenance and he was thorough. I have follow-up work that needs to be done and was informed that someone would call me to schedule. No call…and here I am calling and

My first annual generator service since Rack Electric took over. Rene the dispatcher for service was great and the technician Daveon was an awesome young man. After finishing the service he when through the power test with me personally and also had to replace a part that he fully explained and showed me the issue. Very friendly and professional.

Rack electric installed my whole house generator. I found them to be honest and professional. They did an excellent job! Post installation they maintain the system under a service contract.i highly recommend them for generator service. You won't be disappointed

Corey performed service on my generator today and did a great job, despite having to work in the rain. He was very nice, provided information about what he was doing, and notified me when he was done. My overall experience with Rack Electric has been excellent.