Raine & Sons Inc

Don’t use these guys! These guys were contracted by my apartment complex to fix the plumbing in the unit above mine. They arrived to begin work around 10am. When I got home from work around 4pm, I saw this big tarp full of scraps of old rusted pipe and mysterious liquids, spread across our floor. The plumbers were moving between floors, so I didn’t get to speak with them right away. When they came back to my apartment, they assured me they were almost finished and would clean up soon. I periodically peek outside to see their vans are still outside. 7pm rolls around and I haven't seen the plumbers in hours. My wife and baby are in our bedroom since 5pm to stay away from the strong PVC glue smell. I checked outside and their vans were gone. Meanwhile, I still have this tarp full of filth

Try to avoid these people at your own cost. They will promise a lot and complete only half of the job. Such a waste of time and money. We will have to redo the whole project the next year. They are very unprofessional and slow.

Called first thing to have them clear a clogged sink. We were told we were the second job of the day. We checked in every three hours to be told the tech was not available and they could not give an estimated time. Each time they were confused we weren't a management company but a private home. We eventually canceled the service after the tech finally called at 9:45 p.m.

We had a scheduled appointment with them between 11am and 2pm yesterday. They didn't show up. When we called they said they were still working at their first job. We called throughout the day and were given no updated time frame or details. After 6pm we had to call and tell them we were no longer available. We requested that we be their priority the first thing the next day, and THEY REFUSED. I just called and asked to speak to a supervisor or manager and they HUNG UP ON ME. Update: They didn't hang up on my second call. This number is just for their message center and they are not allowed to give the number for THE BUSINESS. They are going to "forward my message." Terrible business operations.

Incredibly poor follow-through and customer service. Plumbing was sloppy too, but passed inspection. There are two places where pipes jut through the space where drywall should go, making proper drywall work impossible. First they said they had to bill our credit card before they could schedule a WSSC inspection, then they took 10 days to bill us. All in all it took 5 weeks to get this project inspected and closed out because they twice failed to properly file permit applications. They would not tell us when inspections were scheduled. One was a surprise, one was an "all day" range because "the guy who scheduled that isn't in today and I can't tell you when it's scheduled for." I don't know how they stay in business. I was also told once that the delays were because, "I've got a lot of cu