Rapid Restoration

Updated, again. The pictures in this review were taken two days prior to the original final walkthrough date. The review was posted after the walkthrough didn’t happen and there was no communication or follow through. I was asked to remove the review after the work was finally completed. I offered to update it instead. I understand that the project manager had some matters outside of his job to take care of, that’s not an issue, life happens. What is an issue is the lack of communication and follow through when one team member is out, others need to be able to pick up the slack. Y’all dropped the ball. Have some integrity, own the mistake and do better for your future clients. The north west Penco team, formerly Rapid Restoration, was contracted to perform reclamation services on my moth

Penco Restoration is an amazing company! Our house flooded on a Sunday morning and within one hour of calling, Aaron, Andy, Matt, Jorge, and Brandon were there taking care of the problem. They were kind, efficient, and extremely helpful with answering questions and calming my frazzled nerves. They communicated to us what was happening throughout each step of the process. We are so grateful for their expertise and would recommend them highly!

We used PENCO for restoration work after a major water leak. They were on time, respectful, and professional in their work. The finished product looks great, and the restoration work was top notch. Great customer service and patience too. Highly recommend.

Rapid Restoration does amazing work. I had a different restoration company come to my house and provide a quote to fix the damage from a water leak I had. I then had Rapid Restoration come out and give a second opinion. Tracy came to my house and went over in detail all the things missing in the other companies estimate. Tracy was able to get me the max amount of items covered that my insurance company would allow. When the insurance company came back and said they wouldn't cover certain things, Tracy was able to justify why it was needed. They started the work within a week of the estimate being approved by my insurance company. Justin was the PM from rapid restoration and he was very responsive. Any question I had, he was quick to respond and came to my house multiple times to ensure th

Penco did a fantastic job! The entire team was very responsive and so helpful. There were all very conscientious while we lived through the remediation work and went out of their way to help us. I will definitely be using them for any future restoration work and will refer them to my many clients as I work in the residential real estate industry. Matt, Andy, Brandon, Aaron and Jorge were all great!!! Give them all a raise!