Rapid Rooter

We had a terrible experience with this septic tank company. From the beginning, they were extremely rude and unprofessional. Communication was poor, and they treated us with a complete lack of respect. To make matters worse, they initially quoted us $300 for the service, but once the work was done they suddenly increased the price without a clear explanation. This felt very dishonest and unprofessional. Even more concerning were comments and behavior from the staff that came across as discriminatory and racist, which made the entire experience very uncomfortable and upsetting. On top of that, they did not provide any documentation of the work performed — not even a receipt. For a service like this, basic paperwork and transparency should be standard. Overall, this was a very disappoint

This man's customer service is terrible, the service was never done and he insulted my father during his performance of the service. When we went to complain and do it cordially, we were hung up on multiple times. We attempted another complaint and were insulted, called "smart enough to work at mcdonalds," along with many other insults. DO NOT BRING BUSINESS TO THIS FRAUD!!!!! Check the other 0 star reviews before you EVER call this man to come out to your home. He is a disgrace to integral business owners in America. This man did not provide an invoice, proof of service, nothing at all.

Crooks! Will tell u $399 over the phone then when they get to ur home and they know u r in a bind, will lie to you (and we know its a lie because we had a REPUTABLE COMPANY come out afterwards) will try to charge $1000 to $1500 and tell you all kinds of lies to get you to pay the outrageous amount!! I wouldn’t be surprised if the techs are keeping the extra money for their own pockets. I called the lady back and told her. She promised to talk to the techs and return my call but I never heard from them again. Lentz came and took good care of us for the PROMISED price and we will always use them in the future!!

Very happy with rapid Rooter. Dj came and was nice and professional. He explain everything so I could understand and gave me all our options.

Very unprofessional and disappointing. Scheduled me for 2pm appointment. Confirmed. Drove 45 min to the property to meet with them. No show and after calling to see where they were. Woman on the phone said it will be minimum of 2 hours before they get to me. What in the world? I guess appointment doesn’t mean a thing. So disrespectful with someone’s time in such busy world we live in.