Republic Plumbing Supply Co. - Parts Counter

I’m writing to express my frustration regarding the recent purchase of the American Standard tub filler and the incorrect rough-in valve that was sold to me. When my plumber attempted the installation, it became immediately clear that the connection was incompatible. I returned to your store to address the issue, but instead of receiving proper assistance, I was told that “millions of these are sold”—a response that completely disregarded the specific technical issue at hand. To be sure, I hired a second, more senior plumber to evaluate the situation. He confirmed that my original plumber was right: the rough-in valve provided was incorrect. After several visits to your store, the manager finally took the time to read the installation instructions with me, and it was confirmed that we wer

I was told that my extended 10-year warranty through Republic Plumbing Supply (Protection Plus program) for a hot water heater installed in 2014 was not valid because the 2014 install was covered under a warranty after just 6 years. However, 6 years would have been covered by the manufacturer, so Republic's denial of this latest replacement is pure grift. At the time of installation, I was told that I had a 10-year warranty for the 2014 water heater and once again for the new one that was replaced last week...not sure I can believe anything under warranty from Republic. I will be sure to take my business elsewhere in the future.

I am a realtor in Norwood and need to get things from Republic all the time. The whole team is always helpful and professional. Daren at the counter has been a huge help in multiple jobs that I have had. He takes the time to ask me what I am working on and helps me figure out exactly what I need.

All I can say is that the service was above the norm. I am so grateful to Brian offering a special delivery of a much needed gas valve so I wouldn’t be without hot water during a blizzard. I had a no hassle experience and an unexpected surprise. I’m a new homeowner and despite having a faulty water heater that was only 5 months old my tears were dried immediately from this experience. Thank you!

Fantastic customer service from people who are extremely knowledgeable and friendly. Cannot recommend enough. Had my wife go here a few times to pick things up and she was also treated kindly and they were very friendly to her. If you got a plumbing project skip the big hardware stores they get everything for you and help you out along the way.