Restoration 1 of Springfield MA

Bob was an excellent person to work with! After a large snowstorm caused icedamn damage on our roof, we had water in our basement and had to file a homeowners claim. Since I have never used my homeowners insurance, my wife and I were a tad overwhelmed. Bob guided us through the entire process and coordinated with our insurance agency on our behalf. He kept us informed daily throughout the two week process. He sent multiple people to inspect our roof, patio, and basement to find the source of the issue. Bob as well as James and Frengi who worked at our house for those two weeks were friendly, professional, and easy to work with. I tend to ask a lot of questions and they answered all our questions without hesitation. I am usually skeptical of trusting companies with our home. If you are won

Bob and his crew are the best. We had a pipe leak on a Saturday. Restoration 1’s response time was beyond our expectations. He was able to line up his team and come to our aide right away. His team was very professional and thorough. I highly recommend his services.

We have been rental property owners in Springfield for 30 years and this was the first time we had to deal with fire/smoke damage. To say we were at a loss for what to do is an understatement. My husband looked online for fire restoration services and decided to call Restoration 1. Bob answered the call and agreed to meet us that day, within hours at our property. Immediately Bob put us at ease as we walked through the house. He secured the property as the doors had been breached by the fire department. Our insurance adjuster complemented Bob’s response and work throughout the process. The work his company did was excellent and performed in a timely fashion. We would definitely call Restoration 1 again.

I do not hesitate recommending Restoration 1. Bob Couture was great to work with and his crew was excellent. Bob was quick to respond to assess the problem and provided an extremely reasonable estimate. His crew was top notch, working quickly and thoroughly to remediate the problem, followed by the repair crew to fix and paint the ceiling. I couldn’t be happier with the quality of their work or the professionalism of the staff.

I reached out to Restoration 1 for assistance with a mold problem I had and they replied to me immediately. I received the quote for the work that was needed to be done exactly when they told me I would have it. From the owner of the company coming promptly to look at my problem, then getting me the quote for the work needed, to the workers that did the mold remediation, everything went like clockwork. They were at my home to do the work when they said they would be. They explained the work they were doing to me, they were kind and respectful and they cleaned up after the job when the were done. I also needed the problem that caused the mold fixed so it wouldn’t happen again. The owner of the company (Restoration 1) took care of that with a roofing company (great work and service by