Restoration 1 Raleigh North

We had a leak in our upstairs bathroom that compromised the ceiling in our living room. Travis and Jacob arrived promptly and outlined the process that was going to take place. They carefully moved and covered furniture to protect it from drywall dust. The dehumidifier and mold mitigation will prevent mold from occurring. They were both courteous, friendly and professional.

We had a water leak on 12/28/25.  The company came out that day to evaluate. The next several days were devoted to mitigation.  Demo occurred on Friday 1/2/26.  I was told bthat by mid week the next week (by 1/7/26), the equipment would be removed. After that, there was a considerable delay.  During this time, the drying equipment was operating at full blast.  I was sure everything was dried out and wondered why the equipment had not been turned off and removed.  I finally called the company on 1/15/26, who said that Restoration 1 had forwarded the estimate (mitigation and abatement) to the adjuster.  He also volunteered that asbestos abatement was standing by, and was ready to do their work, which should only take a day or two. However, I called the adjuster myself that day, who said t

Keith came out to evaluate the property to provide an estimate for mold remediation. He was very professional and helpful to answer all my questions. I felt confident that he had our best interests in mind. Based on my experiences communicating with Dawn and Keith, I would definitely recommend Restoration1 of Durham-Greensboro. They always followed through with answers, timely in their responses and I really feel like they care about the people with are working with and talking to.

We had restoration 1 out to help us with a musty odor coming from our crawl space during the heavy rains this summer. Avery came out quickly, diagnosed the problem accurately, and Jake and Dwayne "encapsulated," (securing heavy plastic tarp which is a vapor barrier) throughout our large and not exactly square crawl space. They recommended a dehumidifier, helped us select one appropriate to our home, and Anthony himself came back and installed it. The price was fair given the amount of work involved. We trust these guys and were impressed with their honesty and work ethic. We recommend wholeheartedly, without reservations. Everything smells great now.

We had restoration 1 come out to give us a quote. They were extremely professional making sure to call and keep us posted on their time of arrival. They were thorough in their work and thorough in their communication. Would use them again in the future.