Rice Equipment Service, Inc

The staff here were super easy to work with. I dropped off a heating unit for my food truck’s warming cabinet and within 24 hours I had it back and working again. They offered different solutions within my budget and there were no surprises when I went to pick it up. Plus their work comes with a 30 day labor guarantee. It’s an essential appliance and I can’t run my business without it. Thanks, Rice!

Keenan helped out at my work a couple of weeks ago. He fixed our coffee pot that’s given us trouble forever! He was great!

Rice came to repair a unit. They undr stood they had faulty equipment the tech told me that personally. The unit was not repaired correctly and cost me a lot of money in product and a health inspection. I told them to make this right they adjusted the price barely then refused further. Extremely unprofessional and highly egregious behavior.

Rice Equipment Service was fantastic to work with! Our AC unit flat out died and we all know that’s terrible for business any time of the year, let alone during June! They had a technician out not long after we called to diagnose our problem and was back to replace the unit within a few days after all necessary parts arrived. Mark, the technician who did our service work and installation, was communicative, efficient, and friendly. The company was quick with a quote and even quicker with great service. I can’t recommend this local, family-owned business more!

HORRIBLE CUSTOMER SERVICE!! "Not our problem" is what I was told by Neal when I got stuck with a bill because of their incompetency. Service tech wrote inaccurate description of his service to my business and it caused me to get stuck with a bill. He said nothing was wrong with the machine. It only took 2.5 hours to figure that out?? Complete joke this company is... Watch your billing!!!! They seem to like to pad hours for no work. Get a complete work description & bill BEFORE the tech leaves or you may find yourself paying for a service call on a warranted piece of equipment from these scam artists. Zero stars