Riverrock Landscape Dev

Horrible customer service! I did not choose this company, my home builder did. I had a request to perform a repair 9 months ago. Only reason I attempted to use this company was because they installed my sprinkler system ( at the order of home builder ) and rightfully, they should know the blueprint of my system. 1. There is never anyone that answers the company phone, 2. Mailbox is full, 3. When I did get a person (Tyler), I was given excuse after excuse as to why they could not get the job done or why they needed to push it off further in time. 4. after about 3-4 months of this, no more call backs nor would anyone answer my calls. I even attempted to call my home builder, who was of no help in this matter either. I would not recommend this company at all and I have since begun to

This company was used to do the irrigation in landscaping both of which were far below subpar. I could never ever ever recommend this company to anyone. This company is not only incompetent but to make matters worse they just don't care. This company used the wrong materials were informed numerous times that there was a leak in the irrigation system. This company came out five times and could not fix it. I pinpointed exactly we're the leak was coming from and still this company could not fix it. I should say they would not fix it It was a very simple fix in which I had to hire another company to fix this problem. I hope they don't do this to any more customers. So please if you have another option please use them. I did not have an option and this was the lowest bid that the builder receiv

River Rock Landscape was selected by my builder to do the landscape install at my new home. River Rock submitted a plan to the HOA that was approved and the installed nothing like it at my home. River Rock committed to being on site to install the irrigation system on a date and did not show. After numinous calls they committed to a new date and did not show. When they did show no one was home to see what work was done. The same cycle was repeated when the sod was to be installed. When the sod installers arrived at 7pm it was already dark. They did no prep work and installed the sod in the dark over uneven ground with the headlights of their truck and covered several sprinkler heads. I ordered 2 pallets of extra sod (900sq ft) and when it arrived, not on pallets but a flatbed trail

The builder used River Rock to install the irrigation system at the house. I have called them 5 times already to have them do maintenance on the system and they have yet to call back. Why bother putting your sticker with phone number on the system if you don't' want to return phone calls.

What a horrible company. I know that landscaping companies can be fly by night operations, but usually you can sort through those to find a quality team that provide landscaping solutions. River Rock does a great job of making you think that they can do a quality job, but their owner and foreman are the worst communicators and Liars that I have ever come across. These guys signed a contract with my HOA and I incurred fines for not having my job completed or even started for that matter on time. BEWARE of this company ! Do not take a risk with this . They do not want to do work! Below is a timeline of my experience: 3/3/19- contact made to foreman to come do a walk through/bid. 3/4/19 shows up 1 hour late 3/13/19 I call to follow up on the bid process and was told the boss was out of